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Click to view terms and conditions of Pan Asia Bank Credit Cards – English Credit Fraud Mitigation Do’s & Dont’s Credit Card Statement Front Side Credit Card Statement Reverse Side Credit Cards Tariff sheet Credit Cards Fees and Charges calculation Code of conduct for Pan Asia Bank Credit Card operations Interest Calculation – Example Credit Information Bureau

● Visit any of our branches. Click here for branch locator.
● Call us on our 24/7 Customer Service Hotline: 0114 667 222

Pan Asia Bank World MasterCard Credit Card is offered only on invitation basis.

Refer below to view the income requirements applicable for other Pan Asia Bank Credit Cards:
● Pan Asia Black MasterCard Credit Card – A permanent monthly income of Rs. 60,000 or more
● Pan Asia Gold MasterCard Credit Card – A permanent monthly income of Rs. 35,000 or more

The following documents are required when applying for a Pan Asia Bank Credit Card:
Salaried
● A completed credit card application form
● Copy of NIC or valid Passport / Driver’s License
● Most recent salary slip authenticated by your employer
● Letter from employer confirming salary (including a breakdown of all deductions)
● Credit Card statements for last three months (optional)
● Copy of a recent utility bill (not older than 3 months) as proof of residential address

Self Employed
● Completed credit card application form
● Copy of NIC or valid Passport / Driver’s License
● Certificate of Business Registration
● Form 18 and 20, in case the company is a limited liability
● Letter from the auditor confirming annual income for the last two years
● Bank statements for the last three months (both company and personal)
● Tax returns in the last two years
● Copy of a recent utility bill (not older than 3 months) as proof of residential address
Further, documentation may be required depending on the basis on which you are applying.

Subject to complete documentation, the processing would take a period of five (05) working days for the customer to know whether the application has been approved, declined or returned due to incomplete documentation.

You can apply for a Supplementary Card by submitting an application directly to us, handing over to a branch or sending an application by post to the Pan Asia Bank Card Centre.

Yes. You need to hand over a Letter of Set-off and the Fixed Deposit certificate along with the application and other KYC documents.

You can call us on our 24/7 Customer Service Hotline: 0114 667 222

You need to call our 24/7 Customer Service Hotline (0114 667 222) to activate your credit card.

Yes. A Personal Identification Number (PIN) will be sent to you via Registered Post once your Pan Asia Bank Credit Card has been approved.

You can have three Supplementary Cards, provided they are for your immediate family members.

You can use your Pan Asia Bank Credit Card at any payment point which accepts VISA / MasterCard Credit Cards as a payment mode.

The CVC number is the last 3 digits on the signature panel on the reverse of your Pan Asia Bank Credit Card.

The interest free period for your Pan Asia Bank Credit Card is from 21 days up to 51 days, based on the date which the transaction was performed and billed to your card.

If you fail to pay the Minimum Amount Due by the Payment Due Date, a Late Payment fee of Rs. 900 will be charged to your card. However, the late payment fee is exempted for Pan Asia Bank World Cards.

If a cardholder fails to make the minimum payment prior to the due date mentioned in the Credit Card statement, the bank will charge Rs. 900 as late payment fee.
Further, days in arrears with respective outstanding amounts will be reported to the Credit Information Bureau of Sri Lanka (CRIB) on a monthly basis until the minimum payment due is covered in full.

● Standing order instructions to recover outstanding amount from your Savings or Current Account at Pan Asia Bank Bank [from 2.5% – 100% of your closing balance]
● Cash or cheque payments are accepted at any of our branches island-wide
● Mail a cheque to Pan Asia Bank Card Centre, No 450, Galle Road, Colombo 03
● Transfer from your Pan Asia Bank Internet Banking Facility
● CEFT Transfer from another bank in favour of your Pan Asia Bank Credit Card
● At any Singer outlet.

- Branch Payments o Cheque Deposits - upon realization during the End of Day Processing (Pan Asia Bank Cheques on same day)
o Cash – End of Day Processing for payments made before 4.00 pm and payments made after 4.00 pm will be updated on the next working day.
- Pan Asia Bank Internet Banking - End of Day Processing for payments made before 4.00 pm and payments made after 4.00 pm will be updated on the next working day.
- Singer Outlet - End of Day Processing for payments made before 4.00 pm and payments made after 4.00 pm will be updated on the next working day.
- CEFT End of Day Processing for payments made before 4.00 pm and payments made after 4.00 pm will be updated on the next working day.

2.5% of your statement balance or Rs.500, whichever is higher.

Your monthly statement will be delivered to you via post or by eStatement (as chosen by you).

Should you wish to view details of your transaction, you may register for free SMS Alerts.

All foreign currency transactions are billed and shown in Pan Asia Bank Credit card statement in Sri Lankan Rupees (LKR). Respective foreign currency type and foreign currency transaction amount will appear under the description.

Post Date	Transaction Date	Description	Amount
20/01	19/01	Merchant Name (USD - 6.99)	1,482.82

However, foreign transactions made at overseas merchants who facilitate the cardholder to perform transactions in LKR (merchants with Dynamic Currency Conversion (DCC) facility) as the transaction currency, can be identified by referring to the name of the merchant appearing under the description column of the credit card statement.

Post Date	Transaction Date	Description	Amount
20/01	19/01	DCC Merchant Name	1,482.82

● Call our 24/7 Customer Service Hotline on 0114 667 222
● Hand over a request to a branch
● Send an email to cardestatement@pabcbank.com

Report the loss of your Pan Asia Bank Credit Card immediately to our 24/7 Customer Service Hotline (0114 667 222), which is mentioned on the reverse of the card.

Call our 24/7 Customer Service Hotline on 0114 667 222, which is mentioned on the reverse of your Pan Asia Bank Credit Card, and inform us of the suspicious transaction on your Pan Asia Bank Credit Card.

You can submit a request to set up standing order instructions from your account via the Branch, by directly writing to us.

Inform us in writing by way of a request letter handed over to any of our Pan Asia Bank Branch or send us an email to card@pabcbank.com

You will automatically receive a new Pan Asia Bank Credit Card prior to the expiry of your existing Pan Asia Bank Credit Card.

Inform us in writing by way of a request letter handed over to any of our Pan Asia Bank Branch or send us an email to card@pabcbank.com, along with your latest income particulars.

Yes. You can use your Pan Asia Bank Credit Card at any payment point which accepts VISA/Master Cards as a payment mode. However, you will have to contact our 24/7 Customer Service Hotline (0114 667 222) and inform us prior to your travel.

Yes. You can use your Pan Asia Bank Credit Card at any ATM which is on the VISA/ MasterCard network.

You can withdraw in multiple transactions (depending on maximum dispense amount of ATM) up to 50% of your credit limit.

A written request can be handed over to any of our branches or sent by post to Pan Asia Bank Card Centre, No 450, Galle Road, Colombo 03. You can also send an email to card@pabcbank.com

A written request can be handed over to any of our branches or sent by post to Pan Asia Bank Card Centre, No 450, Galle Road, Colombo 03. You can also send an email to card@pabcbank.com, along with a billing proof

A written request can be handed over to any of our branches or sent by post to Pan Asia Bank Card Centre, No 450, Galle Road, Colombo 03. You can also send an email to card@pabcbank.com

Call our 24/7 Customer Care Hotline on 0114 667 222.

Call our 24/7 Customer Care Hotline on 0114 667 222 within 7 days of the transaction.

Travel insurance is currently available only for World Master Card Holders.

Enjoy the comfort of airport lounges globally with a simple swipe of your Pan Asia Bank Black MasterCard. For more details view – MasterCard Lounge Key Promotional Details

● Cheque payments – Upon realization
● Other mode of payments – After end of day